The Alberta Home Care Client Experience Survey

Summary

Health Quality Alberta surveyed home and community care clients from April to September 2024. Through the survey, clients shared their experience with the care and services they received. Clients were asked questions about a variety of topics, such as their experience with care planning and case management, professional and personal care services, and their unmet service needs.

We surveyed cognitively well adults (aged 18 and older), who were acute, long-term supportive, maintenance, rehabilitation, and wellness clients. This group of clients represents the largest proportion of home and community care clients in Alberta; we surveyed 27,808 with 10,690 responding to the survey (38% response rate).

NEW: The results are available in a digital report that allows you to to dive into the detailed findings from the survey.

Access the 2024 Home Care Client Experience Survey Report