Safer care is shaped every day through conversations, decisions, relationships, environments, and systems.
As Canadian Patient Safety Week approaches, we’re reflecting on what shapes safer care and sharing some of our resources that help create safer environments for Alberta patients and care teams.
NEW resource: Promoting Civility for Safer Patient Care
Creating respectful workplaces is essential to patient safety. Even seemingly minor incidents of rudeness or disrespect can affect communication, staff well-being, and patient outcomes.
Our new resource, Promoting Civility for Safer Patient Care: A Guide and Toolkit for Healthcare Providers and Organizations, provides evidence-informed strategies, tools, templates, and conversation guides to help healthcare organizations prevent incivility, support respectful workplaces, and strengthen patient safety.
Promoting Civility Webinar with special guest Dr. William O. Cooper
Join us for a webinar featuring Dr. William O. Cooper, president of Vanderbilt Health’s Center for Patient and Professional Advocacy (CPPA). Dr. Cooper is internationally recognized for his work in professionalism, healthcare culture, and patient safety. Participants will learn:
- How disrespectful behaviours create a ripple effect that impacts patient safety.
- Practical strategies to support constructive behaviour change.
- How professionalism and accountability contribute to safer care.
When: Tuesday, Oct. 27 from 11 a.m. to noon MDT.
Who should attend: Anyone who is part of a team or leads a team.
Learn more here or register by emailing info@hqa.ca.
Building trust for safer patient care through Just Culture
Our Just Culture resources help organizations foster a culture where healthcare workers are supported and treated fairly when something goes wrong in patient care. Organizations with a just culture view errors as opportunities for learning and system improvement. Visit the Just Culture website or view just culture-related courses.
Learn about our Framework for an Integrated People-centred Health System
The Alberta Quality Dimensions for Health offer a lens through which people’s experience in the health system can be viewed. Our Framework for an Integrated People-centred Health System includes the enablers and shared responsibilities that create the conditions for these experiences to be realized. Our framework summary is available online now.